Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. All this experience and expertise is aimed to ensure you get the best experience. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. It is a huge scam. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please note, under no circumstances is the fuel included in the rental price. Minimum age requirements on larger cars may also be higher at some locations. Please note, we only delete personal data on the request of the individual. Wisecars does not take responsibility for partners response times. 2023 Wisecars. Wisecars will inform the complaint submitter on how to proceed if needed. We clearly highlight car and van hire options with Wisecars that have free cancellation. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. They will need to show their drivers license, which they must have held for at least two years. In such circumstances, we will cancel your booking with no liability whatsoever. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. If this is the case, it will be clearly stated on your voucher. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Date of experience: 07 February 2023. All cancellations outside of the aforementioned timeframes will not be refunded. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California.
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