autotask api create ticket

update() is allowed on a Ticket with an inactive ContactID value if that value is not being changed, or if a new active value is assigned. Create Ticket Note. Only form templates that are available to all selected tickets categories can be selected. Each entity type object contains an array of properties that describe instances of the entity type. The application records an error when the maximum number of retries (5) have occurred for an event, but the payload could not be delivered. Every resource is associated with a location. Want to learn about upcoming enhancements? Any changes to the Status or Quick Edit fields made on the time entry or note will also be applied to their corresponding ticket fields. This entity describes an Autotask To-Do, a scheduled item associated with a Company that appears on the user's Autotask calendar. The function of this entity is to describe the Ticket History, which tracks changes to the fields of the ticket entity, as well as the fields of any Service Level Agreement associated with the ticket. For the GET query i use: https://webservices4.autotask.net/atservicesrest/v1.0/Tickets/query?search={"filter": [{"op": "eq","field": "ticketNumber","value": "T20210309.0001"}]}. This entity's purpose is to describe a modular component that can be added to any ticket or task. This field is editable for tickets whose ticket category is 'RMA.' A table that lists all standard Autotask fields by Field Name and provides the following information for each field: Field Name, Data Type, Read-Only, Is Required, Reference Name (provided only if the field is a reference), Picklist, and Picklist Parent Column Name (only if the field is a picklist child). How do I connect these two faces together? If a value is not provided for ChangeApprovalType: For the ContactID field, Contact.AccountID must = Ticket.AccountID or the ParentAccountID of Ticket.AccountID. If the ticket is created from a Datto RMM alert and the Autotask ticket category has a Due Date and Time configured, then we will clear the DueDateTime field on the alert supplied by Datto RMM, and apply the default from the Autotask ticket category. But does anyone know what should be used to create a ticket? The API can complete a ticket that has one or more incomplete 'Important' Checklist items. This entity contains the attachments for the CompanyNotes entity. This object describes list items added to a check list on an Autotask ticket. LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. If the setting Enable [Entity] Stopwatch is cleared for the entity category, the stopwatch will not appear. This entity describes an Attachment in Autotask. When you enable the Organizational Structure feature in Autotask, this object describes the association between an organizational structure Branch and Line of Business. [CDATA[*/ Create a Ticket in Autotask using Powershell Making IT work Phases allow users to break projects into sub-groups of project tasks. Tickets and project tasks share the same list of statuses. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; The function of this entity is to describe the number of units of a specific service with an association to a Recurring Service contract for a specific date range. This entity's purpose is to describe a Resource - Role - Queue relationship.

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